Why don't my passages under the various gantries of the free-flow toll motorway appear in my Sanef customer account?
The availability of your trip details in your Sanef customer account is not instantaneous. We invite you to log back in later (within 72 hours) to ensure that your trips awaiting payment have been correctly recorded. If you have any doubts, please contact our customer service at +33 9 708 08 709 (toll-free call).
If you have subscribed to the "Toll Due" notification, you will receive an email once your trip has been validated by our team.
Furthermore, trip details are only accessible to the person who has declared themselves the "primary driver" of the vehicle in their Sanef customer account.
To declare yourself as the primary driver, go to the "My Vehicles" section of your customer account and upload a copy of the vehicle registration certificate.