Sometimes your toll tag isn't recognized when passing through a toll gate, or it doesn't emit the usual beep. Don't worry: there are several simple solutions to continue your journey and complete the payment.
Why wasn't my badge detected or did it not beep?
The causes can be varied:
- The badge is incorrectly positioned on the windshield
- The holder is damaged or displaced
- The badge battery is low
How can I check if my badge has been detected?
- If in doubt, check on sanef.com, enter your license plate number: if an amount appears, it means your badge was not detected.
- To report a malfunction: contact the customer service department of your badge issuer.
What are some good tips for using your electronic toll system effectively?
- Install your badge correctly behind the rearview mirror, on the designated area of the windshield.
- Avoid covering or handling it while passing through.
- Monitor for low battery alerts if your badge has them.