Have you noticed a payment error or an incorrect amount for your toll? Discover the simple steps to quickly resolve the issue and obtain a refund if necessary.
How do I contact Sanef customer service?
For any issues, please contact our customer service department using:
- our online contact form
- a single phone number: +33 9 708 08 709 (toll-free call)
Please have the following information ready:
- Your receipt number, which can be downloaded from your customer account if you have one, or generated at the time of your online payment.
- Your registration number
- The incorrect VAT amount found.
Customer service will guide you and, if necessary, initiate the refund.
How do I file a claim for journeys I did not take?
If you are charged for trips you did not take, this may be due to:
- the sale of your vehicle without updating the registration certificate
- or license plate fraud
In either case, please contact our customer service department as soon as possible with your payment notification number and, if necessary, the vehicle's previous registration number and, if applicable, a vehicle theft report.