How do you ensure the security of the data collected within the framework of the free stream?
We implement security measures for our security gates, premises, and information systems to prevent customer data processed within the open-access framework from being distorted, damaged, or accessed by unauthorized third parties.
Specifically, the confidentiality, integrity, and availability of data are ensured through several technical and organizational measures that provide an adequate level of data protection relative to the nature and purpose of the processing.
For example, regarding the security of payments and bank card data, we use MONEXT, which offers secure and PCI DSS-certified technical solutions for bank card payments (the international benchmark certification aimed at guaranteeing an optimal level of protection for customer banking data through the implementation of control and security measures).
How can customers exercise their rights over their personal data?
In accordance with current regulations, customers of Flux-Libre have the right to access, rectify, object to, limit, and delete their personal data. To make exercising these rights as easy as possible, three contact channels are available:
- via the web contact form on the sanef.com website
- Directly with the Data Protection Officer (DPO) of SAPN:
by mail to 30 bd Gallieni 92130 Issy les Moulineaux France
or to the email address [email protected]
How are customers informed about the processing of their data?
The principle of transparency requires that all information and communications relating to the processing of this personal data be easily accessible and easy to understand.
Therefore, our Privacy Policy is available on all our websites. It describes the processing carried out within the framework of the open data flow, providing concise, transparent, understandable, and easily accessible information for the individuals concerned.
The customer is also informed of this data collection through messages or alerts. For example, when calling customer service, the customer is informed about the data processing carried out and the possibility of objecting to the recording of their conversation with an advisor.
Finally, each data collection necessary when subscribing to a service via the Sanef customer account is systematically the subject of specific information (legal notices) on the relevant webpage.
How can customers maintain control over their personal data with customer service?
The customer can contact customer service to provide data related to their toll crossings. To protect the confidentiality of this data, customer service will request supporting documentation via a secure communication method.
Similarly, when calling customer service, the customer has the option to refuse to have their conversation with an advisor recorded.