How to pay a payment notice (AVP)?
- You can pay your payment notice online at sanef.com.
- Paying your payment notice constitutes acceptance: once paid, your notice can no longer be disputed.
What are the grounds for contesting and how to contest a payment notice (AVP)?
- What are the possible grounds for contesting a payment notice?
You can contest a payment notice in the following cases: - If you have lent or rented your vehicle to someone, you wish to designate that driver as the recipient of the payment notice.
- If the notice is not addressed to you (e.g., registration error).
- In case of theft, destruction, sale or transfer of your vehicle, or misuse of your license plate.
How can I contest my payment notice?
- You must complete the protest form attached to your notice: name, surname, date and place of birth, address, and driver's license number of the person who was driving if it was not you.
- Attach the following supporting documents: rental agreement if it is a rental car, police report receipt in case of theft or identity theft, or transfer documents...
- Send the letter of appeal to the address indicated on the payment notice (Sanef - Complaints Department or Violations Department), along with the payment notice stub.
What should I do if the payment notice is not meant for me?
- If you received a notice that does not apply to you (registration error, loaned/rented vehicle), you can contest it by returning the protest card with supporting documentation.
- In the case of a loaned or rented vehicle, the driver is responsible for paying the fine.
What are the payment deadlines and the risks of non-payment of an AVP?
After passing through a free-flow motorway, you have 72 hours to pay your toll.
If payment is not received within this timeframe, the following steps will apply:
Step 1: Issuance of a payment notice
- A payment notice will be sent to your home address. This document will show the toll amount due and any applicable fixed penalties.
Step 2: Reduced Fixed Penalty
- If you do not pay within 15 days of receiving the payment notice, a €10 penalty will be added to the toll amount.
Step 3: Increased Fixed Penalty
- After 15 days, if payment is still not received, a €90 penalty will be charged in addition to the toll price.
Step 4: Fixed Penalty
- After two months, the case is forwarded to the State services (Public Prosecutor's Office). This becomes a Class 4 offense, resulting in a fixed penalty of €375.